The World Luxury Hotel Awards had a wonderful opportunity in interviewing and experiencing Whalesong & Hydro, an understated gem perched on a hill in the world famous Plettenberg Bay, South Africa. Majestic views overlooking the Indian Ocean, surrounding mountains and lagoon provide a luxurious nest in which guests from all over the world come to find rest, rejuvenation and explore this beautiful part of Southern Africa.
Warmly welcomed and lovingly managed by Manuela Teuscher, we were introduced to her hospitality style and received some insight on what makes her property so unique. Manuela shares with us her secret to success in keeping guest satisfaction levels high and attracting new and repeat guests, which ultimately lies in their staff selections. This cannot be emphasized enough as being the key to a thriving hospitality destination. Her focus is on recruiting staff that are passionate about this industry, as opposed to being motivated by earnings, and this certainly seems to be a winning approach.
Excellence is what we experienced – money could not have bought the level of service and heart that was infused into every minute detail of our stay. Luggage was carefully transferred to our first story cottage which had breathtaking views, we dined at the on-site @Whale Restaurant and enjoyed impeccable service and an outstanding meal. Upon return to our luxurious abode, we were surprised by a room laden with delicate rose petals and lit candles in honour and celebration of our honeymoon. Understanding guests needs and exceeding expectations is all true of the Whalesong and Hydro.
This chic African inspired thatched property combines lush landscaped gardens teeming with prolific birdlife – a major attraction for birding and outdoor enthusiasts. In addition to its natural features, it offers a magnificent spa, salon, bar and pool. The hotel is also just minutes away from the town center which has top restaurants and boutique shopping outlets. Pristine beaches, golf courses, the Tsitsikamma National Park, the world’s highest bungee and a diverse range of attractions including whale watching, dolphin encounters and diving are on your doorstep.
If personalized service, spectacular scenery and gracious hospitality are important to you, make sure you put the Whalesong and Hydro on your travel itinerary.
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